Terms and Conditions
Payment with order, please. All our prices are in British pounds. We accept PayPal and most major Credit and Debit cards.
We aim to dispatch orders the same day if placed before noon but we cannot guarantee it. We will do our best.
3-5 day delivery is FREE within the UK.
1-2 day delivery is an additional 50p per order.
Next day delivery is charged at £7.50.
Returns and Refunds
We do our best to describe items accurately but occasionally we do make a mistake.
If you find that your item is not as we have described it you can return it to us within 30 days for a full refund, including the cost of return postage. If you wish to return for any other reason you may do so within 30 days of receipt but you will need to take care of the cost of return.
Refunds will be issued on receipt of the item in the same condition that it left us.
Please contact us before returning any item.
Privacy, Security and Cookies
Privacy and Security
All information supplied to us by our customers is treated as totally confidential and is never passed to any other parties. You can access our website without disclosing personal details, but if you would like to make a purchase, register your wants or subscribe to our mailing list we will need to have some personal details. This includes your name, your postal address, your e-mail address and other details depending on which service you request.
We only use your data to communicate with you and to help us to provide you with excellent customer service. This includes confirmation of order dispatch if you purchase from us and notification of items of interest to you if you register your wants with us.
If you request your details to be removed from our database we will do so without question.
If you choose to pay by credit or debit card, your payment will be taken securely through Stripe. This is a secure system in which your card details are verified without being sent to us – we do not see your card details, but receive a transaction status message indicating whether your payment has been authorised or declined. You can find out more about Stripe at www.stripe.com/gb
A cookie is a message sent from a web server to a web browser. It contains an identifier, and is stored by the web browser as a small text file. The identifier is sent back to the server each time that the browser requests a page from the server.
Cookies may be ‘persistent cookies’ or ‘session cookies’: persistent cookies will be stored by the web browser until their expiry date, while session cookies will expire at the end of the user session when the browser is closed.
Cookies do NOT contain any information that personally identifies you.
Personal information which you submit to us may be linked to the information obtained from cookies. For example, our PHP pages that allow you to store items in your shopping basket and checkout securely set an identifier which may be associated with your personal information.
We may use information from cookies for the following purposes:-
- to track your navigation of our site and enable you to use our secure checkout;
- to analyse use of our website;
- website administration.
During your use of our website, you may also receive third party cookies. We use Google Analytics to monitor trends in the use of our website and to improve your browsing experience. Google Analytics generates information which is stored on user’s computers and by Google.
Most web browsers allow you to block cookies. For example:-
- Internet Explorer: go to ‘Tools’ > ‘Internet Options’ > ‘Privacy’.
- Mozilla Firefox: go to ‘Tools’ > ‘Options’ > ‘Privacy’.
- Google Chrome: go to ‘Setting’ > ‘Privacy and Security’ > ‘Site settings’
For full details, please consult the documentation relating to your web browser software.
Please note that disabling cookies may have a negative impact on the usability of the website.
You can delete cookies already stored on your computer – please refer to the documentation of your web browser.
If you have any concerns at all, please contact us on firstname.lastname@example.org